🏥 Hospital 01
🏠 Home 📊 Dashboard 🔄 Workflows

🚨 Emergency Priority Waitlist System

Immediate response system for cancelled appointments and urgent patient care

⚡ Real-Time Emergency Appointment Management

Automatically filling cancelled slots within minutes using AI-powered proximity matching and priority scoring

247
Cancellations Processed Today
189
Emergency Slots Filled
3.2
Avg Response Time (minutes)
76%
Fill Success Rate

🏥 Emergency Priority Classifications

High Priority Emergency Waitlist

  • Priority 1: Life-threatening conditions requiring immediate attention
  • Priority 2: Urgent conditions that could deteriorate rapidly
  • Priority 3: Serious conditions requiring prompt medical attention
  • Priority 4: Important follow-ups and time-sensitive treatments
  • Priority 5: Standard urgent care and specialist consultations

Homeless Patient Emergency Protocol

  • Critical: Vulnerability score 80-100 (immediate response)
  • High: Vulnerability score 60-79 (within 1 hour)
  • Medium: Vulnerability score 40-59 (within 4 hours)
  • Standard: Vulnerability score 20-39 (same day)
  • Routine: Vulnerability score 0-19 (next available)

⏱️ Emergency Response Timeline

0-2 minutes
Cancellation Detection

Automated system detects appointment cancellation and immediately triggers emergency waitlist processing. Priority scoring and proximity matching begin instantly.

2-5 minutes
Candidate Identification

AI algorithms identify best-match patients based on service type, location proximity, priority level, and availability. Multiple candidates are ranked and prepared for contact.

5-7 minutes
Multi-Channel Notification

Simultaneous SMS and email notifications sent to top 3 candidates with 20-minute response window. Location-based travel time included in messaging.

7-27 minutes
Response Monitoring

Real-time monitoring of patient responses. First confirmed response triggers automatic booking and cancellation of notifications to other candidates.

27-30 minutes
Escalation & Rebooking

If no responses received, system automatically escalates to next tier of candidates and repeats process. Emergency slots are never left unfilled.

🚑 Emergency Protocols & Features

🗺️ Proximity Intelligence

  • Real-time location tracking (with consent)
  • Traffic-aware routing calculations
  • Public transport integration
  • Weather impact considerations

📱 Multi-Channel Alerts

  • SMS notifications with delivery confirmation
  • Email alerts with read receipts
  • Mobile app push notifications
  • Voice call fallback for critical cases

🔒 Privacy Protection

  • GDPR-compliant data handling
  • Anonymized location tracking
  • Consent-based communication
  • Automatic data purging

🤖 AI-Powered Matching

  • Machine learning priority scoring
  • Predictive availability modeling
  • Historical response pattern analysis
  • Dynamic routing optimization

📊 System Performance Metrics

Response Time Targets

  • Priority 1-2: Under 5 minutes notification
  • Priority 3-4: Under 10 minutes notification
  • Priority 5+: Under 15 minutes notification
  • Homeless Critical: Under 3 minutes notification

Success Rate Benchmarks

  • Emergency slots filled: Target 85%
  • Patient response rate: Target 70%
  • Same-day bookings: Target 90%
  • No-show reduction: Target 40%

🆘 Emergency System Contacts

System Status: OPERATIONAL
Emergency IT Support: +353 1 XXX-XXXX
Workflow Administrator: workflow-admin@hospital-01.ie

This system operates 24/7 with automatic failover capabilities. In case of system failure, manual protocols will be activated immediately.